- Knowledge Centre
Emotional Intelligence Training for managers
What is Emotional Intelligence?
Emotional Intelligence (EI), also known as Emotional Quotient (EQ), is the ability to understand, manage, and effectively express one's own emotions, as well as engage and navigate successfully with the emotions of others. This ability to identify, evaluate, control, and express emotions is important in all aspects of life, including personal and professional arenas.
The Importance of Emotional Intelligence
Emotional Intelligence plays a significant role in our day-to-day interactions. Not only does it influence our decision-making process, but it also impacts our behaviour, optimism, communication and mental health. Studies suggest that individuals with higher emotional intelligence tend to have stronger interpersonal relationships, excel in job performance, and have effective stress management abilities.
Emotional Intelligence and Management Success
In the context of management, Emotional Intelligence is a vital component. An emotionally intelligent manager is far better equipped to understand not just their own emotions, moods and actions, but those of their team members, line manager and stakeholders too. They can use this understanding to manage their actions and responses, as well as create more shared understanding and commitment with other parties, leading to a more harmonious, productive and emotionally engaging work environment.
The Impact of Emotional Intelligence on Team Dynamics
Emotionally intelligent managers can effectively handle diverse team dynamics. They can confidently and competently mediate conflicts, promote positive relationships, develop high trust relationships, initiate and facilitate a difficult conversation, as well as build strong team morale. This ability not only strengthens team unity and emotional engagement, but it also drives productivity, discretionary effort and overall team performance.
How Emotional Intelligence Training Benefits Managers
Specialist training in Emotional Intelligence for managers can provide them with the practical, proven tools and skills to handle stressful and/or sensitive situations. It can help them foster a positive and proactive team environment which promotes personal ownership, improve their problem-solving skills, adapt more quickly and successfully to change, as well as make better decisions. Moreover, it can enhance their communication skills, enabling them to provide constructive feedback and engage effectively with their team members, and their team members with them.
Emotional Intelligence Training: What it entails
Emotional Intelligence Training usually focuses on developing specific competencies such as self-awareness, self-management, social awareness, stress tolerance, optimism, assertiveness and impulse control as well as relationship management. Each of these competencies is aimed at enhancing a particular aspect of Emotional Intelligence, thereby contributing to overall personal and professional growth of not only the manager, but team members too.
In the same manner you can’t learn to swim without getting yourself wet; Emotional Intelligence is best learned by active, immersive involvement in a range of carefully selected activities designed to draw out specific, worthwhile learning. The importance of relating the learning back to specific workplace as well as life situations for the learners cannot be overstated. The more personally and professionally relevant the learning is, the more likely the learner is to actually apply their new skills back in your workplace.
Steps to Successfully Implementing Emotional Intelligence Training
Implementing Emotional Intelligence Training in your organisation involves assessing the current EI level, identifying the specific areas requiring improvement, selecting an appropriate training course with a specialist and qualified Emotional Intelligence training provider, designing the training course for maximum value, delivering the training, and finally, evaluating the effectiveness of the training. Evaluation is often forgotten about in the weeks following the training course, but this is where your organisation and its managers can reap great rewards. One of our qualified Emotional Intelligence Coaches can show you how to evaluate your training course.
Speak with the Emotional Intelligence experts
Summit is globally recognised as a Centre of Excellence for Emotional Intelligence training and coaching. Speak with a highly qualified and experienced Summit team member about your organisation's requirements here. You'll be glad you did.
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