Customer Service Training Course
customer service training with a difference
- Customer Service Training Course Outline
You'll enjoy learning how to:
Consistently deliver Service Excellence within boundaries
Develop a Customer-Focused Mindset that promotes ownership
Avoid the top 5 customer service problems that destroy trust
Quickly identify the underlying customer need and concern
Improve clarity and understanding in customer interactions
Cultivate empathy and understanding towards customers
Build & restore strong relationships based on trust & satisfaction
Differentiate Customer Service and Customer Satisfaction
Transform complaints into opportunities for service recovery
Communicate empathically, assertively and precisely
Take control and ownership of a difficult customer communication
Preserve customer relationships and prevent escalation
transform how your organisation delivers customer service
- Customer Service Training Course
WHAT YOU GET FROM THE COURSE
By the end of the Customer Service Training course you will have:
An immersive 1-day learning facilitated by an established subject expert.
Certificate of Completion for each participant.
Course Slide Deck with notes.
Group 90-minute Follow-up coaching webinar with your Summit facilitator.
- Want to know more?
customer service training
Once we’ve received your enquiry, we’ll get back to you as soon as possible (usually within two hours).
When we know more about what you'd like from our training course, we’ll send you a more detailed proposal, including pricing.
- Postal address
Summit Consulting and Training Ltd
33 Harrison Road, Halifax
- Phone number
- T: 0845 052 3701
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