Conflict Resolution Training Course
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4.8 stars - based on 729 participants
- Organisational Learning
How To Manage Conflict Training
Unresolved conflict drains time, distracts teams and makes everyday conversations harder than they need to be. Yet avoiding difficult issues (or tackling them badly) can create more problems than it solves.
This practical one-day how to manage conflict course helps managers and employees address disagreements early, handle challenging behaviour proactively and turn difficult conversations into constructive action.
Participants work through realistic business scenarios, practise useful techniques and prepare for a conflict conversation they need to have.
The focus is resolution: saying what needs to be said, ensuring it is heard fully, understanding what matters to others and agreeing a workable way forward. A healthy way forward without damaging relationships or ducking accountability.
Who is it for?
Managers, team leaders, project leads and employees who need to resolve disagreements, challenge behaviour or work more effectively across teams.
- How To Manage Conflict Course Outline
You'll learn how to:
Spot tension before it escalates and avoid, repeated friction and small disagreements normally left to fester.
Identify the root cause of the conflict - e.g. low-trust, unclear expectations, competing priorities or unmet needs.
Manage your response under pressure, avoiding defensive reactions, sharp replies and frustration.
Objectively separate facts from assumptions and opinions so you can respond objectively and with Emotional Intelligence.
Start difficult conversations with a clear opening that describes the issue, explains its impact and invites constructive discussion.
Listen to understand without surrendering your position or confusing understanding with agreement.
Positively challenge behaviour, conduct or performance without attacking the person, leading to clarity on expectations.
Respond to challenging reactions with healthy communication, boundary clarity & without being distracted to other issues.
enjoy Learning with globally recognised emotional intelligence experts
- How To Manage Conflict Course
WHAT YOU GET FROM THE COURSE
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By the end of the How To Manage Conflict Training course you will have:
An immersive 1-day learning facilitated by an established emotional intelligence expert.
A set of our ‘Fill in the blanks’ communication skills blueprints to use when required.
Certificate of Completion for each participant.
Course Slide Deck with notes.
- Want to know more?
PRESENTATION SKILLS MASTERCLASS
Simply fill out the contact form to get the ball rolling.
Once we’ve received your enquiry, we’ll get back to you as soon as possible (usually within two hours).
When we know more about what you'd like from our training course, we’ll send you a more detailed proposal, including costs.
- Postal address
Summit Consulting and Training Ltd
33 Harrison Road, Halifax
HX1 2AF
- Phone number
- T: 0845 052 3701
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