- Case Study


- Why approach Summit?


The client wanted to create team leaders from their existing workforce rather than employing new managers from outside the company. However, as employees were being promoted to people management positions due to their skill and expertise in other areas, they were ill-equipped for the particular demands of a management role. This led to managers running their teams on guesswork, without any set framework to help them understand how they were expected to approach this new role. In order to ensure efficient, collaborative team working, the client needed to improve communication between managers and those working under them, as well as build the trust lower-level employees have in senior managers and HR.

The training has created enthusiasm from our trainees and momentum to do the best by their staff with some line managers particularly energised and enjoying the challenge of trying to be the best line manager they can be.
- How Summit can help

The solution

Events were spread across a number of months, so participants could apply their learning and come to the next session with a practical understanding of what worked, what didn’t, and how they can adjust their approach to work better for them in the future. We provided three one-day events, which focused on:

Providing a safe environment for HR, senior management, and lower-level employees to share their problems with each other in a constructive way.

Establishing how these groups can communicate more effectively going forward.

Exploring how improved communication can create a better emotional climate in the workplace.

We found that Summit were easy to work with and they took the time to make sure they got it right for our firm. They engaged with the trainees and delivered the training to be relevant and accessible to our staff, giving them the confidence to put the knowledge into practise.

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