- Case Study

DHL Express

- Why approach Summit?


Logistics is a highly time sensitive industry where deadlines must be achieved, and the right items must be in the right place, at the right time.

The vital focus on achieving the task had resulted in an absence of balance with focusing on ensuring that team members were equipped, enabled and encouraged to take more personal ownership of their decisions and actions, silo working habits resulted in a lack of shared understanding of priorities. Financially costly errors had manifested. 

24 high potential managers were identified as internal champions for improving efficiency, employee engagement, collaboration, and indeed, commercial results.

The delivery of leadership training was SUPERB. Scott Watson gave participants food for thought and also assisted the group to bond in a way that allowed for more open and helpful learning to take place.
B Al-Azem
 - Regional HR Development Manager, EEMEA
- How Summit can help

The solution

A brief research phase resulted in a bespoke 6-day leadership development training course being designed. A focus on developing Emotional Intelligence leadership skills was agreed.

Focus on how to better manage own focus, impulse to act and management of time-pressured priorities.

How to develop & maintain high trust relationships based on relationships as well as technical competence.

How to communicate impactfully to different audiences and create shared understanding and commitment to required actions.

How to anticipate and avoid common performance problems rather than waiting for them and then solve them.

I am very happy to recommend Summit to any organization that wants to truly push its leaders to look inward and find how they can raise their performance to the next level.

It all starts with a chat

When will be good for you?