- Case Study


- Why approach Summit?


Previously a start-up, the client was now an established company that was growing fast and needed more structure in its policies and processes. It was imperative that there was a system to share best practice around the organisation so that all employees were able to confidently and correctly answer questions without having to refer to a higher-up.

The feedback from the team was extremely positive. Both the individual and team sessions were considered helpful and had a positive impact on team collaboration and communication.
L. Marcus
 - Director, Customer Success Strategy
- How Summit can help

The solution

The focus of the coaching was on managing stress, improving communication, and creating clarity on expectations and boundaries. We provided Emotional intelligence coaching for six participants, consisting of:

An introductory seminar for all participants.

An individual EQi assessment to discover each participants strengths and weaknesses in the different areas of emotional intelligence.

Two one-to-one sessions for each participant tailored to their needs as shown in the assessment results.

A 90-minute concluding session for participants to share their learning with one another.

We are now working on integrating the learnings and suggestions into our day-to-day business. Based on this positive pilot, we will continue working with Summit Consulting and Training in the future.
L. Marcus
 - Director, Customer Success Strategy

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