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Choosing the right approach starts with what you want people to do differently at work.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"This guide explains what to look for, how to compare providers and which questions to ask before committing.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Six things to look for\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A well-designed programme should explain:\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"attrs\":{\"order\":1},\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The emotional intelligence model behind the learning.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How participants’ starting points and development needs will be assessed.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The facilitators’ relevant qualifications and experience.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How feedback from others will help participants understand their impact.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How people will practise using the skills in real situations.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"What support and evaluation will follow the training.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Understand the approach\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Providers use different models of emotional intelligence. Ask which one informs the programme and why it fits your goals.\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Ability models\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" focus on recognising, understanding and using emotional information.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Trait models\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" focus on people’s perceptions of their emotional abilities.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Mixed models\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" bring together emotional and social competencies, including self-awareness, empathy and stress management.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The model, assessment and learning activities should work together. The provider should explain what its chosen approach measures and what it does not.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Summit uses the \",\"type\":\"text\"},{\"text\":\"EQ-i 2.0\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://mhs.com/eq-i-2-0/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\", based on the Bar-On model, to guide development across specific emotional and social skills.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"For Summit founder Scott Watson, the value of assessment is practical: it helps people understand their current patterns and identify where greater balance would improve their effectiveness.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Four elements that help learning translate into practice\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"1. Assessment\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Establish a starting point. The \",\"type\":\"text\"},{\"text\":\"EQ-i 2.0\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://mhs.com/eq-i-2-0/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" is a self-report assessment covering 15 subscales across five areas: self-perception, self-expression, interpersonal skills, decision-making and stress management.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Ask how results will be interpreted, which other evidence will be used and when progress will be reviewed. \",\"type\":\"text\"},{\"text\":\"An assessment score alone does not establish business impact.\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"2. Feedback\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"People do not always see their behaviour as colleagues experience it. Feedback can help identify strengths and blind spots.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Where appropriate, use structured 360-degree feedback, such as the EQ 360, alongside self-assessment. Explain how feedback will be collected and discussed constructively.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"3. Practice\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Look for realistic scenarios, difficult-conversation rehearsals and opportunities to apply feedback. Participants should practise the behaviours the programme is designed to improve.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Ask to see examples relevant to your organisation, rather than relying on a promise that the course is interactive.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"4. Follow-up\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"People need opportunities to use new skills, reflect on the results and adjust their approach. Build this into the programme from the outset.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Agree what participants and their managers will do afterwards, how support will be available and when progress will be discussed.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Summit combines preparation before training with self-paced online resources afterwards, helping participants revisit the learning as they apply it.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Set objectives you can measure\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The \",\"type\":\"text\"},{\"text\":\"Kirkpatrick model\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.kirkpatrickpartners.com/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" distinguishes four levels of evaluation: reaction, learning, behaviour and results.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Positive feedback is useful, but it does not show whether people are working differently.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Write objectives that describe a skill people can demonstrate and explain how you will assess it.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"For example, make \",\"type\":\"text\"},{\"text\":\"“improve self-awareness”\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" more specific:\",\"type\":\"text\"}]},{\"type\":\"blockquote\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"“Recognise a personal trigger during a difficult conversation and choose a response that keeps the discussion productive.”\",\"type\":\"text\"}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"What this looks like at Summit\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Our \",\"type\":\"text\"},{\"text\":\"Emotional Intelligence for Managers\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/management-training/emotional-intelligence-for-managers/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" programme focuses on practical management behaviours, including:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Managing personal reactions and understanding their effect on others.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Creating accountability through the ABC Reporting Model.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Recognising different motivation patterns.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Using language that encourages commitment and teamwork.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Preparing for difficult conversations and agreeing clear actions.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Recovering from setbacks and supporting the team.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Building reliable delivery and clear expectations.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Understanding how leadership style affects motivation.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Running useful one-to-ones with our \",\"type\":\"text\"},{\"text\":\"1-2-1 Coaching Template\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://bit.ly/46Ekwhg\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Building trust and repairing working relationships.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Choosing helpful wording with our Towards & Away From language guide.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"These behaviours give participants and their managers something specific to review after training.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Reported client outcomes\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Summit reports client outcomes including:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A \",\"type\":\"text\"},{\"text\":\"40% improvement in team sales\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" at a UK bank.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A \",\"type\":\"text\"},{\"text\":\"37% reduction in costly errors\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" at a global logistics provider.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"An average \",\"type\":\"text\"},{\"text\":\"32% improvement in manager productivity\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\".\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"£8.2 million in customer accounts retained\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" by a UK mortgage lender over twenty days.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Reduced staff attrition.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"These are Summit-reported results, rather than independently verified benchmarks or guarantees. Ask about the measurement method, context and other contributing factors before applying them to your own business case.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Choose the right format and timeframe\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Match delivery to the challenge and the people involved. The EQ-i 2.0’s five areas can provide a structure for modules, with practice between sessions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Agree review points before starting. A practical plan might include a behaviour review after three to six months and a business-results review after six to twelve months.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Establish a baseline, deliver the learning, support practice and review the results.\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A short workshop can be a useful introduction. Lasting development usually needs follow-up.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Compare delivery options\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Workshops\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" suit shared challenges and team practice. Summit’s \",\"type\":\"text\"},{\"text\":\"Emotionally Intelligent Teamwork\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/team-development/emotionally-intelligent-teamwork/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" programme works with whole teams.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Coaching\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" offers individual attention and time to work on specific patterns. Explore \",\"type\":\"text\"},{\"text\":\"Emotional Intelligence Coaching for Leaders\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/leadership-development/emotional-intelligence-coaching-leaders/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Assessment-led development\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" uses a structured profile to guide learning. \",\"type\":\"text\"},{\"text\":\"EQ-i 2.0 certification\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/eq-i-2-0-certification/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" helps organisations build this capability internally.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Blended programmes\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" combine workshops, practice and ongoing resources. Summit’s \",\"type\":\"text\"},{\"text\":\"Emotional Intelligence for Managers\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/management-training/emotional-intelligence-for-managers/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" uses two days of training with follow-up support.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Prioritise the people who need it\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Start where the need is clearest: managers handling difficult conversations, leaders overseeing change or teams whose working relationships affect customers and delivery.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Use the challenges in each role to decide where training can add the most value.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Five questions to ask a provider\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"attrs\":{\"order\":1},\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Which emotional intelligence model do you use, and why is it appropriate for our goals?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How will you establish a baseline and measure progress?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How much time will people spend practising, and what will those activities involve?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"What support follows the training, and what will participants’ managers need to do?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Can you show a relevant case study, including how results were measured?\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"A focused intervention: the mortgage retention team\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A mortgage provider asked Summit to support 29 telephone advisers struggling to retain customers at the end of their fixed-term deals.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The Operations Director wanted to improve retention conversations through emotional intelligence and communication skills.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Summit used EQ-i 2.0 assessments to select six advisers for the intervention. According to Summit’s case study, those advisers retained \",\"type\":\"text\"},{\"text\":\"£8.2 million of customer accounts in twenty days\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The programme was funded by operations, where the customer-retention challenge sat. The account value represents business retained, rather than profit or a calculated training ROI.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Watch the client’s video testimonial\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://youtu.be/ajjgQ2nnqwY\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Start with the outcome\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Before comparing prices, agree what value your organisation wants from the programme.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"That will help you choose the people, format and measures that matter.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"For help with the business case, read \",\"type\":\"text\"},{\"text\":\"The Benefits of Emotional Intelligence Training: What the Evidence Shows\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Talk to Summit about your training goals\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/contact-us/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}},{\"type\":\"bold\"}]}]},{\"type\":\"horizontal_rule\"},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Further reading\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The Benefits of Emotional Intelligence Training: What the Evidence Shows\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Seven Emotional Intelligence Activities for Your Team\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Emotional intelligence training at Summit\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/emotional-intelligence/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]}]}]}]}]},\"component\":\"simple-centered\",\"title_h_tag\":\"h2\"}],\"meta\":{\"_uid\":\"4e054512-9de4-4ad8-9390-afdfcc0510a7\",\"title\":\"What Should Emotional Intelligence Training Include?\",\"plugin\":\"meta-fields\",\"description\":\"Learn what to look for in emotional intelligence training, from assessment and practical exercises to follow-up support and meaningful evaluation.\"},\"component\":\"post\",\"description\":\"Emotional intelligence training can mean anything from a short introduction to a programme of assessment, workshops and coaching. Choosing the right approach starts with what you want people to do differently at work.\"}","full_slug":"emotional-intelligence/what-should-emotional-intelligence-training-include-","uuid":"6beeb2f9-e28e-4dd8-a4ed-ef721a3e28e6","first_published_at":"2026-09-09T09:19:08.418Z","published_at":"2026-09-09T09:21:59.244Z"}},"pageContext":{"story":{"id":"storyblokentry-218136083027591-default","name":"What Should Emotional Intelligence Training Include?","slug":"what-should-emotional-intelligence-training-include-","field_component":"post","full_slug":"emotional-intelligence/what-should-emotional-intelligence-training-include-","content":"{\"_uid\":\"55438d09-937c-418b-aed6-ace980fde431\",\"body\":[{\"_uid\":\"46ade8b2-bbbe-42d9-9b72-b796c0d24aeb\",\"label\":\"What Should Emotional Intelligence Training Include?\",\"title\":\"What Should Emotional Intelligence Training Include?\",\"content\":{\"type\":\"doc\",\"attrs\":{\"backgroundColor\":null},\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Emotional intelligence training can mean anything from a short introduction to a programme of assessment, workshops and coaching. Choosing the right approach starts with what you want people to do differently at work.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"This guide explains what to look for, how to compare providers and which questions to ask before committing.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Six things to look for\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A well-designed programme should explain:\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"attrs\":{\"order\":1},\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The emotional intelligence model behind the learning.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How participants’ starting points and development needs will be assessed.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The facilitators’ relevant qualifications and experience.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How feedback from others will help participants understand their impact.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How people will practise using the skills in real situations.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"What support and evaluation will follow the training.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Understand the approach\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Providers use different models of emotional intelligence. Ask which one informs the programme and why it fits your goals.\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Ability models\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" focus on recognising, understanding and using emotional information.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Trait models\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" focus on people’s perceptions of their emotional abilities.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Mixed models\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" bring together emotional and social competencies, including self-awareness, empathy and stress management.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The model, assessment and learning activities should work together. The provider should explain what its chosen approach measures and what it does not.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Summit uses the \",\"type\":\"text\"},{\"text\":\"EQ-i 2.0\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://mhs.com/eq-i-2-0/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\", based on the Bar-On model, to guide development across specific emotional and social skills.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"For Summit founder Scott Watson, the value of assessment is practical: it helps people understand their current patterns and identify where greater balance would improve their effectiveness.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Four elements that help learning translate into practice\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"1. Assessment\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Establish a starting point. The \",\"type\":\"text\"},{\"text\":\"EQ-i 2.0\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://mhs.com/eq-i-2-0/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" is a self-report assessment covering 15 subscales across five areas: self-perception, self-expression, interpersonal skills, decision-making and stress management.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Ask how results will be interpreted, which other evidence will be used and when progress will be reviewed. \",\"type\":\"text\"},{\"text\":\"An assessment score alone does not establish business impact.\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"2. Feedback\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"People do not always see their behaviour as colleagues experience it. Feedback can help identify strengths and blind spots.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Where appropriate, use structured 360-degree feedback, such as the EQ 360, alongside self-assessment. Explain how feedback will be collected and discussed constructively.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"3. Practice\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Look for realistic scenarios, difficult-conversation rehearsals and opportunities to apply feedback. Participants should practise the behaviours the programme is designed to improve.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Ask to see examples relevant to your organisation, rather than relying on a promise that the course is interactive.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"4. Follow-up\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"People need opportunities to use new skills, reflect on the results and adjust their approach. Build this into the programme from the outset.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Agree what participants and their managers will do afterwards, how support will be available and when progress will be discussed.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Summit combines preparation before training with self-paced online resources afterwards, helping participants revisit the learning as they apply it.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Set objectives you can measure\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The \",\"type\":\"text\"},{\"text\":\"Kirkpatrick model\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.kirkpatrickpartners.com/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" distinguishes four levels of evaluation: reaction, learning, behaviour and results.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Positive feedback is useful, but it does not show whether people are working differently.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Write objectives that describe a skill people can demonstrate and explain how you will assess it.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"For example, make \",\"type\":\"text\"},{\"text\":\"“improve self-awareness”\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" more specific:\",\"type\":\"text\"}]},{\"type\":\"blockquote\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"“Recognise a personal trigger during a difficult conversation and choose a response that keeps the discussion productive.”\",\"type\":\"text\"}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"What this looks like at Summit\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Our \",\"type\":\"text\"},{\"text\":\"Emotional Intelligence for Managers\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/management-training/emotional-intelligence-for-managers/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" programme focuses on practical management behaviours, including:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Managing personal reactions and understanding their effect on others.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Creating accountability through the ABC Reporting Model.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Recognising different motivation patterns.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Using language that encourages commitment and teamwork.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Preparing for difficult conversations and agreeing clear actions.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Recovering from setbacks and supporting the team.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Building reliable delivery and clear expectations.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Understanding how leadership style affects motivation.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Running useful one-to-ones with our \",\"type\":\"text\"},{\"text\":\"1-2-1 Coaching Template\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://bit.ly/46Ekwhg\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Building trust and repairing working relationships.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Choosing helpful wording with our Towards & Away From language guide.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"These behaviours give participants and their managers something specific to review after training.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Reported client outcomes\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Summit reports client outcomes including:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A \",\"type\":\"text\"},{\"text\":\"40% improvement in team sales\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" at a UK bank.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A \",\"type\":\"text\"},{\"text\":\"37% reduction in costly errors\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" at a global logistics provider.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"An average \",\"type\":\"text\"},{\"text\":\"32% improvement in manager productivity\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\".\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"£8.2 million in customer accounts retained\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" by a UK mortgage lender over twenty days.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Reduced staff attrition.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"These are Summit-reported results, rather than independently verified benchmarks or guarantees. Ask about the measurement method, context and other contributing factors before applying them to your own business case.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Choose the right format and timeframe\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Match delivery to the challenge and the people involved. The EQ-i 2.0’s five areas can provide a structure for modules, with practice between sessions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Agree review points before starting. A practical plan might include a behaviour review after three to six months and a business-results review after six to twelve months.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Establish a baseline, deliver the learning, support practice and review the results.\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A short workshop can be a useful introduction. Lasting development usually needs follow-up.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Compare delivery options\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Workshops\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" suit shared challenges and team practice. Summit’s \",\"type\":\"text\"},{\"text\":\"Emotionally Intelligent Teamwork\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/team-development/emotionally-intelligent-teamwork/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" programme works with whole teams.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Coaching\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" offers individual attention and time to work on specific patterns. Explore \",\"type\":\"text\"},{\"text\":\"Emotional Intelligence Coaching for Leaders\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/leadership-development/emotional-intelligence-coaching-leaders/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Assessment-led development\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" uses a structured profile to guide learning. \",\"type\":\"text\"},{\"text\":\"EQ-i 2.0 certification\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/eq-i-2-0-certification/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" helps organisations build this capability internally.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Blended programmes\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" combine workshops, practice and ongoing resources. Summit’s \",\"type\":\"text\"},{\"text\":\"Emotional Intelligence for Managers\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/management-training/emotional-intelligence-for-managers/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" uses two days of training with follow-up support.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Prioritise the people who need it\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Start where the need is clearest: managers handling difficult conversations, leaders overseeing change or teams whose working relationships affect customers and delivery.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Use the challenges in each role to decide where training can add the most value.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Five questions to ask a provider\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"attrs\":{\"order\":1},\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Which emotional intelligence model do you use, and why is it appropriate for our goals?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How will you establish a baseline and measure progress?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"How much time will people spend practising, and what will those activities involve?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"What support follows the training, and what will participants’ managers need to do?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Can you show a relevant case study, including how results were measured?\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"A focused intervention: the mortgage retention team\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A mortgage provider asked Summit to support 29 telephone advisers struggling to retain customers at the end of their fixed-term deals.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The Operations Director wanted to improve retention conversations through emotional intelligence and communication skills.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Summit used EQ-i 2.0 assessments to select six advisers for the intervention. According to Summit’s case study, those advisers retained \",\"type\":\"text\"},{\"text\":\"£8.2 million of customer accounts in twenty days\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The programme was funded by operations, where the customer-retention challenge sat. The account value represents business retained, rather than profit or a calculated training ROI.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Watch the client’s video testimonial\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://youtu.be/ajjgQ2nnqwY\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Start with the outcome\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Before comparing prices, agree what value your organisation wants from the programme.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"That will help you choose the people, format and measures that matter.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"For help with the business case, read \",\"type\":\"text\"},{\"text\":\"The Benefits of Emotional Intelligence Training: What the Evidence Shows\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Talk to Summit about your training goals\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/contact-us/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}},{\"type\":\"bold\"}]}]},{\"type\":\"horizontal_rule\"},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Further reading\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The Benefits of Emotional Intelligence Training: What the Evidence Shows\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Seven Emotional Intelligence Activities for Your Team\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Emotional intelligence training at Summit\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.summittraining.co.uk/emotional-intelligence/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]}]}]}]}]},\"component\":\"simple-centered\",\"title_h_tag\":\"h2\"}],\"meta\":{\"_uid\":\"4e054512-9de4-4ad8-9390-afdfcc0510a7\",\"title\":\"What Should Emotional Intelligence Training Include?\",\"plugin\":\"meta-fields\",\"description\":\"Learn what to look for in emotional intelligence training, from assessment and practical exercises to follow-up support and meaningful evaluation.\"},\"component\":\"post\",\"description\":\"Emotional intelligence training can mean anything from a short introduction to a programme of assessment, workshops and coaching. Choosing the right approach starts with what you want people to do differently at work.\"}"},"fullSlug":"emotional-intelligence/what-should-emotional-intelligence-training-include-"}},
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