Course Outlines
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The Emotionally Intelligent Manager
Purpose:
This programme provides managers with a detailed understanding of the key emotional intelligence skills and competencies managers need to develop high performance teams and maximise business performance. It also helps to enhance employee engagement in a practical and sustainable manner as well as improve quality and effectiveness.
Participants will learn how to:
- Understand their own emotions and thinking patterns in detail
- Understand other people’s emotions, concerns and motivations
- Apply emotional intelligence skills to motivate and empower others
- Raise morale, inspire high performance and trust
- Anticipate and resolve conflict with internal and external customers
- Deal with daily work pressures more quickly and productively
- Communicate more powerfully and precisely to influence others
- Convert negative emotions in to positive outcomes
- Embrace major change in the corporate environment
- Demonstrate empathy in difficult situations
- Use emotional intelligence skills to bring out the best in others
- Understand why personal fears and mood swings materialise
- Become aware of personal emotional intelligence ‘blind spots’
- Build strong, open and honest relationships
Training programmes that you may also be interested in include:
- First Steps Towards Emotional Intelligence
Providing participants with an awareness and understanding of the value of increased emotional intelligence. - Leading Teams
Master the essential skills required to develop highly effective teams and enhance quality and effectiveness. - Developing Emotionally Intelligent Teams
Providing a blueprint of emotionally intelligent teamworking skills to accelerate the achievement of teamwork and business results.
Call Summit today on 0845 052 3701 to find out how your company can benefit from our unique Emotional Intelligence training programmes.
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