Call Centre Consultant

Tel. 0845 052 3701

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Call Centre Consulting

Complex and under increasing pressure to deliver improved efficiency and quality, call centres have their own unique challenges and development needs.

With increasing consumer complaints, high staff turnover and even more executives choosing to slash costs and relocate call centre operations overseas, the best time to improve your call centre performance is now.

We have become trusted media commentators on call centre performance because of our ability to deliver immediate, measurable and sustainable improvements in call centre performance on a consistent basis.

Our range of consultancy solutions include:

Strategy Development
Call Centre 'Healthcheck' Survey
Designing Performance Management and Appraisal Systems
Managing Transition to 'Contact Centre'
Maximising Customer Retention
Knowledge Management

Our range of call centre training solutions include:

Call Centre Management Skills
Call Centre Coaching Skills
The Emotionally Intelligent Manager
Motivational Management
Proactive People Management
Management Coaching
Call Centre Customer Service Excellence
Call Centre Attendance Management
Managing Poor Performance
Call Centre Team Building

Please call our office on 0845 052 3701 or email us for more details.