Purpose:

This programme provides managers with a detailed understanding of the key emotional intelligence skills and competencies managers need to develop high performance teams and maximise business performance. It also helps to enhance employee engagement in a practical and sustainable manner as well as improve quality and effectiveness.

Participants will learn how to:

• Understand their own emotions and thinking patterns in detail
• Understand other people’s emotions, concerns and motivations
• Apply emotional intelligence skills to motivate and empower others
• Raise morale, inspire high performance and trust
• Anticipate and resolve conflict with internal and external customers
• Deal with daily work pressures more quickly and productively
• Communicate more powerfully and precisely to influence others
• Convert negative emotions in to positive outcomes
• Embrace major change in the corporate environment
• Demonstrate empathy in difficult situations
• Use emotional intelligence skills to bring out the best in others
• Understand why personal fears and mood swings materialise
• Become aware of personal emotional intelligence ‘blind spots’
• Build strong, open and honest relationships

Duration: An action-packed 2 days