Introduction to Excellent Customer Service
Purpose:
To provide participants with the essential skills, attitudes and approaches to enhance sales performance, quality and profitability. Please note that this is an entry level programme, Ideal for those requiring a basic understanding of the key qualities and skills required to deliver excellent customer service.
Participants will learn how to:
- Understand the underlying principles that deliver high quality service
- Focus on a right first time, on time, every time attitude to customer service
- Manage customer expectations and develop high levels of trust
- Lead conversations with focus and certainty
- Identify the root issue or outcome for each customer
- Ensure and develop clarity throughout any dialogue
- Demonstrate a high level of empathy to connect with the customer
Duration: This is a highly interactive, practical 1-day customer service training programme.
Case Studies
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Training Course Outlines
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Training programmes that you may also be interested in include:
- NLP Persuasion Skills
Tailored to tackle the most challenging customer conversations and create worthwhile customer solutions. - Assertiveness Skills
Designed to create a step-change in self-awareness and self-confidence when dealing with challenging customers. - Customer Service – Team Building
To re-vitalise customer service teams and create clear focus and commitment to customer satisfaction.
Call Summit today on 0845 052 3701 to find out how your company can benefit from our unique call centre training programmes.
