Customer Service Excellence
To equip your customer service team with the skills, approaches and mind-set to deliver genuine excellence in customer service on a consistent basis.
Participants will learn how to:
- Assess their current customer service skills and identify improvements
- View their current performance and attitude from a customers perspective
- Appreciate how customer service impacts profitability and job security
- Maximise personal impact and communicate on many different levels
- Lead conversations effectively and seamlessly to positive outcomes
- Develop rapport with customers at the deepest level
- Use subtle questions to place the customer in a positive emotional state
- Use excellent customer service as a sales-generation tool
- Ethically influence customers to recommend your company to others
- Maintain a balance between quality and productivity
Duration: Intensive 1 and 2 day training programmes are available.
Speak With An Expert
Call Summit today on 0845 052 3701 or email Info@SummitTraining.co.uk to find out how your company can benefit from our unique call centre customer service training and customer care training courses.