Purpose:

To equip your customer service team with the skills, approaches and mind-set to deliver genuine excellence in customer service on a consistent basis.

Participants will learn how to:

• Assess their current customer service skills and identify improvements

• View their current performance and attitude from a customers perspective

• Appreciate how customer service impacts profitability and job security

• Maximise personal impact and communicate on many different levels

• Lead conversations effectively and seamlessly to positive outcomes

• Develop rapport with customers at the deepest level

• Use subtle questions to place the customer in a positive emotional state

• Use excellent customer service as a sales-generation tool

• Ethically influence customers to recommend your company to others

• Maintain a balance between quality and productivity

Duration: Intensive 1 and 2 day training programmes are available.

Speak With An Expert

Call Summit today on 0845 052 3701 or email Info@SummitTraining.co.uk to find out how your company can benefit from our unique call centre customer service training and customer care training courses.