Purpose:

To provide line managers with a proven, practical and bespoke toolbox of skills and communication patterns that focus purely on enhancing assertiveness in everyday workplace situations.

Participants will understand just how much they can improve their personal effecitveness by applying win-win assertiveness techniques in any situation.

Participants will learn how to:

• Understand the differences between assertive and aggressive behaviour
• Apply a practical 3-step emotional intelligence assertiveness technique
• Develop more self-awareness on how they currently operate in challenging situations
• Improve self-confidence and willingness to speak up and be heard
• Assertively stand their ground while understanding other people’s viewpoint
• Positively address poor performance issues and produce a turnaround
• Use 3 highly effective assertive influence techniques to create and maintain rapport and presence
• How to ethically overcome defensive behaviour and communication from other parties
• Present ideas positively, with presence and confidence
• Effectively assert themselves when managing upwards

Duration: Highly interactive, practical 1-day and 2-day assertiveness training courses for managers are available.