GE Capital Europe Client Testimonial - Customer Service
I engaged Summit to develop and implement customer service training across a newly established shared service centre in the UK. Due to the success of this training in the UK, I additionally engaged them to deliver this training in the Netherlands, France and Germany. Summit understood our needs, and came up with a solution that met these. We received extremely positive feedback regarding the delivery of the training sessions, and they succeeded in engaging all of the participants. The pre-work which Summit coordinated was also key to the success of the programme, and the follow up documentation produced by Summit following each session gave us a method of ensuring that the results were sustainable for the long term. Our employees and customers have seen the positive benefits of the training, and I would recommend Summit to organisations that are looking for a training solution that is tailored to their specific needs, that engages employees and which has a tangible impact on the organisation. HR Manager GE Employee & Financial Services
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