Call Centre Consulting
Complex and under increasing pressure to deliver improved efficiency and quality, call centres have their own unique challenges and development needs.With increasing consumer complaints, high staff turnover and even more executives choosing to slash costs and relocate call centre operations overseas, the best time to improve your call centre performance is now.
We have become trusted media commentators on call centre performance because of our ability to deliver immediate, measurable and sustainable improvements in call centre performance on a consistent basis.
Our range of consultancy solutions include:
- Strategy Development
- Call Centre ‘Healthcheck’ Survey
- Designing Performance Management and Appraisal Systems
- Managing Transition to ‘Contact Centre’
- Maximising Customer Retention
- Knowledge Management
Our range of call centre training solutions include:
How would your company benefit from our sales and customer service training?
Training Course Outlines
Explore our unique range of management training courses and see how you can benefit.
Contact Us Now
Why not call us to discuss your management training needs without any obligation?
Please call our office on 0845 052 3701 or email us for more details.