Royal Bank of Scotland Group Testimonial
“Following the management development programme you delivered I have received positive feedback from participants and their managers in the (call) centres detailing the changes that have taken place.
Particularly noteworthy is the increased personal motivation in those who attended and more driven behaviours towards those they lead. The enthusiasm that people have brought back to the workplace has had a positive impact on personal and business goals and this is directly attributable to the programme you delivered.
Our expectations of the programme were to deliver high quality leadership development training to our Customer Service Managers and give them more
confidence to try different approaches towards success.
In this regard, our expectations were met and the changes
implemented will certainly support our business going forward.”
Rob Lee
Recruitment & Retention Manager, Telephony Operations
Royal Bank of Scotland Group
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