Client Testimonial

“Summit quickly gained credibility by delivering excellent results and then improving them further. Whilst I am often invited to recommend training companies, Summit is the only provider I personally recommend to other executives as they deliver the highest ethical standards and first class business results”

Chris Wilson, Sales Director – Freedom Sales Ltd

Issues

A direct sales agency competing in a saturated market with a bad reputation for using ‘pressure sales techniques’ had witnessed a severe drop in sales performance, quality and teamwork. Customer complaints and staff turnover had hit a new high and it needed to be turned around, and quickly.

Solution

We helped the sales director to prioritise business critical activities and outcomes then delivered a programme focusing on self-management, advanced communication, closing the sale techniques and also how to maximise teamwork, mutual support and achievement of improved results.

The training was a potent blend of subtle behavioural-based change as well as skills development. And it certainly worked!

Outcomes

• Personal motivation rocketed
• Quality of sales were boosted
• Sales increased by 30%
• Customer complaints reduced dramatically
• Staff turnover reduced