
"Summit was appointed to train our people on how to maximise the quality of service we provide to our customers and help us develop a cohesive and responsive team.
Summit was chosen instead of other providers because of the need to have a tailor made course to fit a team with carried levels of skill and experience, their flexibility, and level of industry knowledge. I was genuinely impressed by their partnership approach and support for participants outside of normal hours of work.
Feedback from colleagues regarding the value of the training included comments such as ' really interesting' as well as ' made me think about what I was saying before I said it'. Comments rarely made regarding corporate training courses.
Since the training programmes our team has successfully implemented the skills and approaches learned. The high levels of customer service and teamwork we are now experiencing is certainly adding value to our organisation.
I am happy to personally recommend Summit to other organisations needing to appoint a provider with a genuine commitment to ethical, results focused training and coaching."
Mike Ellis
Call Centre Manager
UKBetting.com/Sporting Life
Call Summit today on 0845 052 3701 to find out how your company can benefit from our unique training programmes.