Claims Advisory Group - Emotional Intelligence Training

ISSUES

Operating in a productivity focused environment, team managers hadn't undertaken any structured management development training on how to manage people. The vast majority of training completed was focused on technical skills and technology training.

The client wanted to develop team managers who balanced ‘getting the job done’ with enabling team members to actually enjoy the journey. Emotional Intelligence training for managers was identified as key to enabling this change to be implemented.

SOLUTION

Summit facilitated Emotional Intelligence workshops in Manchester for 60 managers which explored how to manage themselves, their focus and their attention more effectively. In addition, managers learned how to motivate, engage and enable team members to be more productive, more motivated and more committed to achieving challenging targets, maximising quality and reducing costly errors.

CLIENT FEEDBACK

‘As a business we identified Emotional Intelligence as a key area we wanted to introduce to our Team Managers as part of their development programme. The four Emotional Intelligence workshops Summit delivered met our need for an interactive sessions with activities and group exercises to provoke the learning of a topic initially received with a large portion of scepticism by our company’s management team.

The facilitator demonstrated a vast array of knowledge of Emotional Intelligence and used this to engage the group. Following completion of the Emotional Intelligence workshops I have received consistently been asked by many of the sixty participant who attended when the next workshops will be taking place.

Given the very positive feedback and eagerness for our Team Managers to expand their learning beyond these initial Emotional Intelligence workshops, our business will be looking for Summit to deliver additional Emotional Intelligence sessions for us.

Darren Winsor
Management Development Manager

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Posted by on August 6, 2015