Islington Council - Emotional Intelligence Training

ISSUES

 The client was eager to learn how employees in its Housing And Adult Social Services teams could better develop and manage high trust, collaborative relationships with the Council’s residents and service users. Not only would the development of these outcomes make life a little less stressful, but they would also result in a more efficient, customer focused service being delivered.

 

SOLUTION

Following a brief period of research, Summit developed and facilitated an Emotional Intelligence training course in London titled ‘Improve Your Relationships Using Emotional Intelligence’. The focus of the one-day event was to equip participants with a range of Emotional Intelligence skills and tools which would enable them to better mange themselves, understand their personal impact on others in more depth and, develop a more collaborative approach to serving the Council’s end users in a structured manner.

 

CLIENT FEEDBACK

 ’Summit has facilitated a number of sessions for our Council during the past two years.  The courses have been consistently fully booked and well received by delegates who have attended, with evaluation forms highlighting such feedback as “Fantastic tutor”, “The trainer was excellent and managed to keep us entertained all day”.

We observed a strong level of engagement from delegates and I feel that this course gives staff practical ideas and tools to use in their relationships with their manager, their colleagues and their service users.  

Summit has been extremely efficient, reliable and approachable.’

 

H Rossiter

Learning & Development Lead

 

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Posted by on November 10, 2015